Cancellation & Refund Policy
At Aviaa Champs, we aim to deliver a seamless experience for all users. However, we understand that certain situations may arise where you need to cancel your participation or request a refund. The following policy explains our approach to cancellations and refunds on the platform.
1. Cancellations by Users
Before Contest Start: You may cancel your entry in a contest before it begins, provided the cancellation window (as displayed on the contest page) is still open. If you cancel within this timeframe, your entry fee will be credited back to your account.
After Contest Start: Once a contest has started, cancellations are not allowed, and entry fees become non-refundable, as the contest reflects live player activity.
2. Cancellations by Aviaa Champs
Low Participation: If a contest does not meet the minimum required number of participants, Aviaa Champs reserves the right to cancel it. In such cases, entry fees will be fully refunded to all participants.
Technical Difficulties: If a contest is canceled due to technical issues or unforeseen circumstances, Aviaa Champs will issue a full refund to participants.
Rule Violations: If a contest is canceled due to breaches of rules or Fair Play Guidelines, refunds may not be granted to those found responsible for the violation.
3. Refund Policy
Eligibility for Refunds: Refunds may be provided under the following circumstances:
- The contest is canceled by Aviaa Champs.
- You canceled your entry before the contest started.
- An error occurred in billing or payment processing.
Refund Process: Refunds will be credited to your Aviaa Champs account balance and can be used in future contests or withdrawn according to our withdrawal policy.
Non-Refundable Cases: Refunds will not be provided in the following scenarios:
- Disqualification due to rule violations.
- Losses due to player performance in a contest.
- Requests for refunds made after a contest has started or ended.
4. Withdrawing Your Account Balance
Submitting a Withdrawal Request: You can request to withdraw your account balance at any time, provided the balance meets the minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Processing Fees: A processing fee may apply to withdrawals, which will be shown during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please reach out to our support team at [email protected]. Include your account information, contest details, and the reason for your request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Modifications
Aviaa Champs may update this Cancellation & Refund Policy at any time. Updates will be posted here, and we encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].